We are dedicated to providing a smooth and reliable shipping experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team for assistance. Your satisfaction is our priority.

1. Order Processing

Order Confirmation

✅ You’ll receive an order confirmation email immediately after checkout.
✅ Orders requiring authorization will be flagged in the email.
❗ Important: Once verified, orders enter our automated fulfillment system. Changes/cancellations are not guaranteed but will be prioritized upon request.

Cancellation Policy

🕒 Pre-Shipment: Contact customer support to request a cancellation before the order ships (within 1–2 business days).

📦 Post-Shipment: Cancellations unavailable. Please initiate a return after delivery.

Countries We Ship To

We offer shipping to the following regions:

Americas:
• United States (continental)
• Canada
• Mexico

Europe:
• France • Germany • Italy • Spain • Netherlands • Denmark • Finland • Czech Republic • Luxembourg • Sweden • Austria • Belgium • Poland • Ireland • Estonia • Croatia • Latvia • Lithuania • Malta • Portugal • Slovakia • Slovenia • Hungary • Bulgaria • Romania • Cyprus • Greece • Andorra • Vatican • Monaco • San Marino

Asia-Pacific:
• Singapore • Japan • South Korea • Vietnam • Thailand • Philippines
• Taiwan, China • Hong Kong, China • Macau, China

⚠️Important: We do not deliver to PO Box addresses. Packages sent to PO Boxes may result in lost shipments, and we cannot assume responsibility for such incidents. Please provide a private residential/business address to ensure secure delivery.

Regional Store Notes:

• EU customers: Visit our dedicated EU site at www.eu.meedenart.com for better local service.
• UK customers: Visit our dedicated UK site at www.uk.meedenart.com for better local service.
• Australia customers: Shop locally at www.au.meedenart.com for better local service.

Need delivery to other regions? Contact help@meedenart.com for assistance.

3. Shipping Costs & Timelines

Delivery Fees

4. Shipping Couriers

In the United States, we partner with trusted carriers including FedEx, UPS, USPS, and Amazon Express to ensure timely deliveries. For orders from other countries and regions, we collaborate with carefully selected local logistics providers in each region.

5. How to Track Your Order

After you place your order, we'll take 1-2 business days to confirm and arrange delivery. Once your shipping information is confirmed, we'll send you an email with your order tracking number and delivery updates. You can also track the progress of your order using the "Track My Order" feature on our website.

6. Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

7. Contact Us

If you have any further questions, please contact our customer services at help@meedenart.com.