Shipping Policy
We are dedicated to providing a smooth and reliable shipping experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team for assistance. Your satisfaction is our priority.
Order Processing and Shipping Times
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Order Processing: We are committed to providing a seamless order processing experience. Orders are typically processed within 1-2 business days from the time of purchase. Please note that this may vary during peak seasons and promotional periods.
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Shipping Locations: We maintain local warehouses in the United States, the United Kingdom, Canada, and Australia. However, due to varying warehouse capacities and product availability, some items may be shipped from our warehouses in Asia.
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Delivery Times: Delivery times vary based on your location and the selected shipping method. Generally, local delivery times range from 3-7 business days. If your address is in a remote area, delivery may take slightly longer. For products shipped from our Asian warehouses, please allow approximately 2-3 weeks for delivery.
Shipping Carriers
We partner with a variety of reputable shipping carriers, including UPS, USPS, DHL, and Amazon Shipping, to ensure reliable and timely delivery of your orders.
Shipping Fees
- Orders totaling $39.95 USD or more qualify for free shipping.
- For orders below $39.95 USD, a $5 USD shipping fee will be applied.
Can I Choose a Specific Shipping Carrier?
Unfortunately, we do not offer the option to choose a specific shipping carrier. Our system will automatically assign the most suitable carrier for your order to ensure efficient delivery.
Why Are My Items Arriving at Different Times?
If you have ordered multiple items, please note that our warehouses may have varying inventory levels. To expedite delivery, we prioritize shipping from the closest and most well-stocked warehouse to your location. Consequently, your order may be delivered in separate shipments.
Not Receiving Order Confirmation Emails?
If you did not receive an order confirmation email, it may be because you did not provide your email address during checkout. To receive updates on your order via email, please ensure that you provide your email address during the checkout process. If you forgot to include your email when placing an order, please contact us at help@meeden-art.com, and our team will assist in resolving this issue.
How to Track Your Order
You can track the progress of your order using the "Track My Order" feature on our website.
Unable to Find Shipping Information?
If you encounter issues such as tracking information not updating or inaccurate information (e.g., marked as delivered when it hasn't been), please contact our customer service team at help@meeden-art.com. We will promptly address and resolve the issue to ensure you receive accurate and up-to-date information regarding your shipment.
Return & Refund
At MEEDEN, we strive to provide you with the best products and shopping experience. If you are not satisfied with your purchase for any reason, please review our return and refund policy below:
1. Returns Within 30 Days:
If you are dissatisfied with the product you received within 30 days of delivery, you have the option to return or exchange it. Please contact us at help@meeden-art.com to initiate the return process.
2. Return Conditions:
To be eligible for a return, please ensure that:
- The returned product and its packaging are in good condition, undamaged, and unused.
- We do not accept cash-on-delivery (COD) return packages.
- Unapproved returns sent without prior communication will not be accepted.
3. Return Process:
Step 1: Initiate the Return Request
If you are unsatisfied with your purchase and wish to return or exchange it, please contact our customer service team at help@meeden-art.com within 30 days of receiving your order.
Step 2: Provide Order Information
- Your order number
- The reason for the return
- If applicable, attach clear photos of the product to show its condition
- Our customer service team will review your request and may request additional information or clarification if needed.
- Once your return request is approved, we will provide you with instructions on how to proceed.
- You will receive an email from us with detailed return instructions, including the return address.
- Please carefully follow the provided instructions to ensure a smooth return process.
- Carefully package the product you are returning, ensuring that it is securely packed to prevent damage during transit.
- Include all original product packaging, tags, and accessories.
- Ship the return package to the address provided in the return instructions.
- We recommend using a trackable and insured shipping method to ensure the safe return of the product.
- Once we receive the returned item, our team will inspect it to ensure that it meets our return conditions.
- Refunds or exchanges will be processed within 3 business days of receiving the returned product.
4. Return Shipping Fee
- Product-Related Returns: If you need to return a product due to issues arising from our end, we will cover 100% of the return shipping costs. This includes cases where the product is damaged, defective, or not as described.
- Customer-Initiated Returns: In the event of a return requested by the customer for reasons other than product-related issues, the customer will be responsible for 50% of the return shipping costs. This covers situations where the customer has changed their mind or the product is no longer needed for personal reasons.
5. Return Address:
Please contact us at help@meeden-art.com to coordinate your return and obtain the appropriate return address.
6. Refund Policy:
- Full Refund: We support full refunds for orders canceled before they are shipped. Once the item has been shipped, we cannot process a full refund.
- Partial Refund: In cases where product damage or missing parts occur due to our error, we support partial refunds or replacement parts.
Refunds for returns will be processed within 3 business days of receiving the returned item.
7. Order Cancellation:
We support the cancellation of orders before they are shipped. Once an order has been shipped, it cannot be canceled.
We value your satisfaction and are committed to addressing any concerns or issues you may encounter with our products. If you have any further questions or require assistance with a return, please do not hesitate to contact us at help@meeden-art.com. We are here to assist you.
For more information, please visit ourΒ Frequently Asked Questions.
